FAQs
Is there a number I can call for customer service?
Sorry, we can't come to the phone right now. Feel free to contact us here or email
info@sonyabee.com with any questions you may have. Please allow 24-48 hours to receive a response from our customer service team.
I haven’t received my order yet, what should I do?
Oh no! We’re sorry to hear that. Please check your shipping method and
confirm that the shipping time frame has passed. If the timeframe has
passed, email us at info@sonyabee.com with your order number.
Can I track my order?
Of course! Once your order has shipped, you're automatically sent an email
with your tracking number.
How do I cancel my order?
Unfortunately, orders are no longer eligible for cancellation after they have been placed. If you would like to change size/color please contact us via email and we will try our best to meet your needs.
email us at info@sonyabee.com as soon as possible.
I ordered the wrong items, what should I do?
Always triple check orders before you place them! If your order has not
shipped, we may be able to help. But we can’t make any promises. You can email
info@sonyabee.com with your order number and we'll see if we're able
to help.
An item I want is out of stock, what can I do?
You should've shopped sooner! JK, but seriously, there are 3 things you can do
to be notified when an item is restocked:
- If the item is still online, go the product and enter your email to be
notified when an item is restocked. - Sign up for the company email newsletter (found at the bottom of
our website). Some of our newsletters share items that have been
restocked. - Follow us on Instagram: @shopsonyabees. Here, we post items that
have been restocked.
I placed my order and my shipping info is incorrect, what should I do?
At this age, you should know your shipping address. JK, we know mistakes
happen. If your order has not shipped, we may be able to help. But we can’t
make any promises. You can e-mail info@shopsonyab.com with your order
number and we'll see if we're able to help.
Can I get a refund for my order?
At this time, we do not offer refunds. If you're not satisfied with your purchase
you have 7 days from the delivery date to return the item for a store gift card.
Trust us, the gift card is good as cash! Follow our return policy here.
I received the wrong item, how should I go about returning it?
If you received the wrong item, firstly, we apologize! E-mail
info@sonyabee.com with your order number, incorrect item, and what
you are missing from your order. We will take care of you!