FAQs

 

 

 

 

Is there a number I can call for customer service?

Sorry, we can't come to the phone right now. Feel free to contact us here or email

info@sonyabee.com with any questions you may have.

 

I havent received my order yet, what should I do?

Oh no! We’re sorry to hear that. Please check your shipping method and

confirm that the shipping time frame has passed. If the timeframe has

passed, email us at info@sonyabee.com with your order number.

 

Can I track my order?

Of course! Once your order has shipped, you're automatically sent an email

with your tracking number.

 

How do I cancel my order?

If your order has not been fulfilled, you still have time to cancel. To cancel, email

us at info@sonyabee.com as soon as possible.

 

I ordered the wrong items, what should I do?

Always triple check orders before you place them! If your order has not

shipped, we may be able to help. But we can’t make any promises. You can email

info@sonyabee.com with your order number and we'll see if we're able

to help.

 

An item I want is out of stock, what can I do?

You should've shopped sooner! JK, but seriously, there are 3 things you can do

to be notified when an item is restocked:

  1. If the item is still online, go the product and enter your email to be
    notified when an item is restocked.
  2. Sign up for the company email newsletter (found at the bottom of
    our website). Some of our newsletters share items that have been
    restocked.
  3. Follow us on Instagram: @shopsonyabees. Here, we post items that
    have been restocked.

 

I placed my order and my shipping info is incorrect, what should I do?

At this age, you should know your shipping address. JK, we know mistakes

happen. If your order has not shipped, we may be able to help. But we can’t

make any promises. You can e-mail info@sonyabee.com with your order

number and we'll see if we're able to help.

 

Can I get a refund for my order?

At this time, we do not offer refunds. If you're not satisfied with your purchase

you have 7 days from the delivery date to return the item for a store gift card.

Trust us, the gift card is good as cash! Follow our return policy here.

 

 

I received the wrong item, how should I go about returning it?

If you received the wrong item, firstly, we apologize! E-mail

returns@sonyabee.com with your order number, incorrect item, and what

you are missing from your order. We will take care of you!